Effective IT Outsourcing Arrangements

Managing IT Outsourcing Relationships Using Service Level Agreements (SLAs): A Multi-Dimensional Fit Approach

Changes in the current business atmosphere where speed and agility are crucial call for simple outsourcing to evolve into more complex models of IT outsourcing. Change is constant, and nothing is certain, therefore unseen factors such as trust and culture become more important in IT outsourcing arrangements. This research-in-progress examines the role of Service Level Agreements (SLAs) in manag...

The Role of Alignment Capability in Strategic IS Outsourcing Success

Strategic Information Systems outsourcing refers to the long term outsourcing of systems with a major transformational impact on the client’s business strategy. Such outsourcing arrangements mitigate risks through closely aligned client and vendor business/IT operational processes and shared strategic vision. Strategic outsourcing arrangements rely on both contractual and relational governance ...

Knowledge Sharing in Globally Distributed IT Outsourcing Arrangements

Investigating the Relationship Between Outsourcing and Innovation

The linkages between outsourcing and innovation are complex. Some findings suggest that outsourcing is a way to generate increased levels of innovation. However, some recommendations extracted from the IT outsourcing literature do not seem to favor innovation through outsourcing arrangements. By understanding the different types of innovation and combining this knowledge with the IT outsourcing...

When XP Met Outsourcing

Outsourcing is common for software development, and is the context for many projects using agile development processes. This paper presents two case studies concentrating on the customer role in projects using outsourcing and extreme programming (XP). The studies follow an interpretive approach based on in-depth interviews, and suggest some tensions between some contractual arrangements in outs...